CPAlertMe FAQs

CPAlertMe is the City of Cedar Park's City-to-resident notification system. With CPAlertMe, the City can text you and send personalized voice messages within minutes with specific information about time-sensitive or common-interest issues such as emergencies and local community matters. CPAlertMe can also be used to supplement the City's current communication plans, enhance our municipal court notices and augment public safety/first responder services.

In order to participate in CPAlertMe, you must first register your phone number(s) and/or e-mail address.  Please accept our invitation to participate in this great service, and click here to sign up. We know that your personal information is important, and rest assured that we will not share it with anyone.

What is CPAlertMe?

CPAlertMe allows authorized City leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With CPAlertMe., authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

How does the service work?

Authorized City officials compose and record a voice, text, or email message. That message is then delivered to individual telephones, cell phones, email accounts, and text-receiving devices in the notification database.

What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using CPAlertMe. Examples include severe weather warnings and updates, hazardous traffic or road conditions inside the City or affecting local routes, water issues, and any other situation that could impact the safety, property, or welfare of our citizens.

Does CPAlertMe replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to the systems we have used in the past, including local news outlets and our City web site (www.cedarparktexas.gov), Twitter feed (@cedarparktx),Facebook page ( City of Cedar Park, Texas-City Government), and Emergency Management web site (www.cedarparkprepares.com). The City encourages all citizens to be proactive when it comes to disaster preparedness: Have a Plan, Make a Kit, Stay Informed. More information can be found at www.cedarparkprepares.com.

CPAlertMe is a different service than the automated phone calls some citizens may periodically receive through the City’s 9-1-1 database, in which the recording says, “There is a public safety emergency in your area.” Those calls are made through the 9-1-1 database through the Emergency Notification Service provided through the Capital Area Council of Governments (CAPCOG), and may take longer to reach all citizens.  With CPAlertMe, the City of Cedar Park can reach all citizens in a matter of minutes or even seconds depending on the size of the call area.

Is my telephone number included in the notification database?
It is our intention and hope that every residence and commercial facility within City limits be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling. Please feel free to add your contact information into the web portal listed on the City’s web site.

May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

Will there be a way to positively identify incoming calls that are made by the City using the system?

The caller-ID number for calls generated by CPAlertMe will be:
512-401-5044. In addition, every message will begin with the same standard announcement: “Hello, this is ______ calling with an important message from the City of Cedar Park.”
The message content will follow this standard introduction.

Will CPAlertMe work if I have a call screening system on my phone?

There are several varieties of call screening devices that use differing protocols for screening. In general, the system has been found to work with these devices; but some may require some type of pre-programming to allow our City’s telephone number to pass through. We may conduct periodic tests to assure that messages are being delivered to numbers in the notification database.

What precautions are being taken to protect personal information?

CPAlertMe  takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about their clients to any third party. From a technical perspective, they utilize multiple physical and virtual layers of firewalls to maintain data security. CPAlertMe only utilizes secure transmissions with its customers. No confidential information is ever transmitted between CPAlertMe and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. CPAlertMe also retains an external, independent security firm to perform annual security audits.

If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

For non-residents or owners who reside out of our City, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact the City at 512-401-5044 to provide us that information.

If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?

Yes. The area code does not impact the ability of a call to be made.

How does the CPAlertMe system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for no answer and Call Waiting. If a message recorder answers the phone, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

I am receiving City notification calls at my fax or my secondary phone line. May I switch to have the system call my primary phone number?

Yes. Please contact us at 512-401-5044 to change the phone number in our notification database.

I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background. Loud radio/television volumes, people talking, or busy traffic noise, can cause this. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

I already registered my phone number(s) and/or e-mail address with a service that you had, called Blackboard Connect.  Do you still have that information in your database?

CPAlertMe is the name of Cedar Park's notification service that is run through the company Blackboard Connect's platform.  If you already registered your information in our previous Blackboard Connect portal, we should still have it in our records.  However it is a good idea to double-check by visiting www.CPAlertMe.com.  Follow the prompts to enter your information. 

Last updated: 8/30/2013 3:59:03 PM