• Provide accurate water and wastewater billing information for our customers through a knowledgeable and friendly service staff.
  • The Utility Billing Department is in charge of making sure the residents of Cedar Park have the best service possible for the maintenance of billing for city utilities. Establishing new accounts, modifying existing ones or just answering questions regarding services, utility billing is often the first stop for new residents and one department everyone who lives in Cedar Park will have contact with.

    In order to assist you, we have created this outline of utility billing procedures and policies. We hope this will provide any information you need. If you need further assistance, please do not hesitate to call the Utility Billing Office at (512) 401-5300 or send email to CedarParkWaterUtility@cedarparktexas.gov.
  • There are several options for paying your bill.

    1. At our Office Monday thru Friday from 8 a.m. till 5 p.m. We are located at 450 Cypress Creek Rd, Bldg #2. We accept cash, checks, and money orders, Visa or Mastercard.
    2. At our Night Drop Box in our parking lot, across from Building 4, and those will be posted the next business morning.
    3. By Mail and it will be credited on the day that we receive it.
    4. By Phone at 512-401-5300 with either a Visa or MasterCard. A $2.00 credit card processing fee will be charged for all payments of $25.00 or more.
    5. Thru our Website (www.cedarparktexas.gov) with either a Visa or MasterCard. There is no processing fee and it is credited immediately to your account.
    6. Direct draft from a checking or savings account or Visa or Mastercard for no processing fee. Please use the following link to connect you to the documents page. Then click on Automatic Debit Authorization form. Once completed, please send to the address at the top of the form. (Click here for documents)
    7. You can also pay thru your Bank’s Bill pay.
    Cycles The City of Cedar Park service area is divided into 4 billing cycles, based on geographic location. Because your cycle is determined by where you live, you cannot change cycles. Bills are mailed once per month according to this schedule:
    • Cycle 1 billing mailed on the 17th. Due by the 2nd.
    • Cycle 2 billing mailed on the 24th. Due by the 9th.
    • Cycle 3 billing mailed on the 1st. Due by the 16th.
    • Cycle 4 billing mailed on the 8th. Due by the 23rd.
    All bills are due on or before 5 pm on the due date. Payments made after the due date are late and are subject to a 10% penalty.

    Late (termination) notices will be mailed the day after the due date to all accounts having a balance as of 5 pm.This notice will give you a final due date by which to pay the overdue balance.

    If payment is not received on or before this disconnect date, service will be suspended. If this occurs, a $50 reconnect fee must be paid before the service may be restored.

    NOTE: Never turn on your water service after the City has disconnected it. A $50 fee can be assessed for tampering with a meter. This is a FELONY in the State of Texas
  • All changes to customer accounts must be made in writing to the utility department. Any requests for voluntary disconnection of service must also provide a forwarding address.
  • All changes to customer accounts must be made in writing to the utility department. Any requests for voluntary disconnection of service must also provide a forwarding address.
Last updated: 1/18/2016 12:51:07 AM